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Our client, a national leader in designing, manufacturing, and delivering high-quality precast concrete products for commercial, civil, and residential projects, is seeking a full-time, Customer Service Coordinator to join their growing team.

The role involves working from 8:00 AM to 4:00 PM, Monday to Friday, with the opportunity to work a 40-hour week and accumulate an RDO (Rostered Day Off).

The salary for this role ranges from $65,000 to $70,000, depending on experience. This position is based in Stapylton. 

In this role, you will collaborate with Sales Representatives and the broader  network to manage the quote-to-revenue process, ensuring optimal customer outcomes and on-time supply while maximising business efficiencies.

Key Responsibilities:

• Manage customer orders and queries professionally and promptly via phone, email, or in-person.
• Qualify customer needs, influence and negotiate expectations, and share information about production timing and inventory availability.
• Maintain detailed records of interactions, enquiries, and actions using existing systems.
• Ensure timely handover of product/delivery elements to the Transport Coordinator.
• Collaborate with Sales Representatives to understand key projects, stakeholders, and delivery agreements.
• Track project progress, schedule follow-ups, and update delivery schedules.
• Create quotes and follow through to win/lose.
• Resolve customer complaints by clarifying issues, determining causes, selecting solutions, and following up to ensure satisfaction.
• Purchase and manage stock levels of resale products.
• Identify and contribute to business process improvements.
• Support the branch with administrative tasks as required.

The ideal candidate will have strong communication skills, including excellent listening, questioning, and writing abilities. They should work effectively in a team, handle complex inquiries, and solve problems using various information sources.

Key qualities include initiative in improving processes, strong planning and organising skills, and effective self-management of performance, time, and stress. Adaptability to new ideas and technology, including enterprise systems and Microsoft Excel and Office, is also essential.

Requirements / Experience:

• Licences: Current and unrestricted driver’s licence; a valid forklift licence is an advantage.
• Minimum Qualifications/Experience: At least 3 years’ experience in the building/construction industry or related fields (manufacture/supply chain); sales or customer relationship management experience is desirable, but not essential.

If you are interested in this role, please send through your current resume in Microsoft Word format only (.doc or .docs) to [email protected].  If you would like to have a confidential discussion, please contact Shauna Cowen on 4639 4410.