Full- time, $65,000- $70,000, small team with on-going support and training, blue collar industry.
Our client, a national leader in designing, manufacturing, and delivering high-quality precast concrete products for commercial, civil, and residential projects, is seeking a full-time, Customer Service Coordinator to join their growing team. The role requires working from 8:00 AM to 4:00 PM, Monday to Friday (option to start earlier is a possibility).
The salary for this role ranges from $65,000 to $70,000 + Super, depending on experience.
In this role, you will collaborate with Sales Representatives and the broader network to manage the quote-to-revenue process, ensuring optimal customer outcomes and on-time supply while maximising business efficiencies.
Key Responsibilities:
- Manage customer orders and queries professionally and promptly via phone, email, or in-person.
- Maintain detailed records of interactions, enquiries, and actions using existing systems.
- Ensure timely handover of product/delivery elements to the Transport Coordinator.
- Collaborate with Sales Representatives to understand key projects, stakeholders, and delivery agreements.
- Track project progress, schedule follow-ups, and update delivery schedules.
- Create quotes and follow through to win/lose.
- Resolve customer complaints by clarifying issues, determining causes, selecting solutions, and following up to ensure satisfaction.
- Purchase and manage stock levels of resale products.
- Identify and contribute to business process improvements.
- Support the branch with administrative tasks as required.
The ideal candidate will have strong communication skills, including excellent listening, questioning, and writing abilities. They should work effectively in a team, handle complex inquiries, and solve problems using various information sources.
If you are interested in this role, please send through your current resume in Microsoft Word format only (.doc or .docs) to [email protected]. If you would like to have a confidential discussion, please contact Shauna Cowen on 4639 4410.
