Experienced Duty Manager required for a well established, award winning restaurant in the heart of Toowoomba City, fantastic team and great $$$
Our client, Toowoomba’s most iconic hotel, is seeking a full-time Duty Manager to join their energetic, fun team! This position requires availability during nights and weekends.
The family-owned pub has a long and rich history in Toowoomba and provides the very best of lunch, dinner, drinks, functions & more, seven days a week.
Key duties include:
- Opening and Closing the Hotel
- Assist Senior Management with the day to day operations of the various departments of the Hotel
- Manage Hotel team members on a daily basis including preparation of rosters, training and development, customer service standards and performance management
- Management of inventory and ordering of stock for the Hotel
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Handling customer complaints in a timely manner
- Leading and compiling the daily handover for the next Duty Manager
- Ensure all hotel team members create customer service delivery that is timely, effective, and efficiently meets Hotel standards
- Ensure that cash handling responsibilities are adhered to, all shift takings are recorded, and investigate variances and discrepancies as required
- Communicate and implement policies and procedures to all employees’ to ensure operational and service standards are maintained
- Conduct regular floor checks of all Hotel areas to ensure Hotel areas are clean and well maintained
- Other incidental and peripheral duties as requested by the Employee
To be considered for this role, you will have a:
- Responsible Service of Gaming (RSG) and RSA qualification
- Responsible Management of Licensed Venue (RMLV) qualification
- Demonstrated ability to manage the operations of a hotel venue including supervising and coordinating staff
- Very high level of communication and interpersonal skills, including demonstrated high level ability to effectively manage customer complaints, negotiate with suppliers and managing staff.
If you are interested in this role, please send your current resume in Microsoft Word only (.doc or .docs) to [email protected]. If you would like to have a confidential discussion, please contact Shauna Cowen on 4639 4410.
