Full-Time permanent role in Toowoomba, Warranty Administrator, $70,000 – $75,000 depending on experience.
Our client is a respected, family-owned business with a strong presence across Queensland and northern New South Wales. With a long-standing reputation for quality and service, they are now seeking a dedicated Warranty Administrator to join their team at the Toowoomba branch in a full-time, permanent capacity.
About the Role:
As the Warranty Administrator, you will be responsible for coordinating and processing warranty claims for all manufacturers represented within the business. Your goal will be to ensure all warranty processes align with manufacturer policies and dealership standards, while supporting customer satisfaction. Please note, occasional travel with overnight stays may be required.
Warranty Administrator – Full-Time Permanent
Location: Toowoomba, QLD
Salary: $70,000 – $75,000 per annum (based on experience)
Key Responsibilities:
- Accurately identify and process warranty claims as outlined in repair order requests
- Secure prior approval and goodwill authority as required, in line with manufacturer warranty policies
- Reconcile warranty accounts in collaboration with the Group Operations Manager
- Follow up on outstanding claim submissions or short payments
- Action claims that are on hold or in error promptly and effectively
- Tag and store replaced warranty parts appropriately, maintaining compliance with required retention timeframes
- Ensure all warranty documentation and repair orders meet manufacturer audit standards
Skills & Experience Required:
- Previous experience with workshop reporting and warranty processing
- Strong proficiency in DMS systems and Microsoft Office suite
- High level of attention to detail and excellent written communication skills
- Strong time management and organisational abilities
- Excellent customer service focus across phone, written, and in-person interactions
- Clear and adaptable communication skills suitable for diverse audiences
To apply, please send your current resume in Microsoft Word format (.doc or .docx only) to [email protected].
For a confidential discussion, feel free to contact Shauna Cowen on (07) 4639 4410.
